Exchange/Refund policy? (8 posts)

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  • Profile picture of Nanyou nanuk said 8 months ago ago:

    I bought a black Desmond hoodie and have had it for about 2 months. It’s been worn once and the tag is off. It is a size medium and I would like to exchange it for a size small white Desmond hoodie when they restock in mid October. I don’t know what the policy for this is, but I would like to know if they would allow me to exchange it. I already have a medium white Desmond hoodie, but the sleeves on the medium are too large. Also the white hoodie is of a better quality than the black one.

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  • Profile picture of Anja R. Anja R. said 8 months ago ago:

    I don’t think that you’ll get a refund after 2 months.

    Usually you can exchange it when you get it and notice it’s too small or something’s wrong.

    Still worth a try though

    sprite
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  • Profile picture of Nanyou nanuk said 8 months ago ago:

    Yea I thought the same. I would have exchanged it when I first got it, but all the hoodies were sold out already.

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  • Profile picture of MysticHeero MysticHeero said 8 months ago ago:

    the best way to find out is to email them directly and ask as they don’t always have time to check these forums very often. Considering you’ve had it for two months and have worn it etc then they will probably not allow an exchange or a refund on it. Unless there was an order mix up, some sort of manufacturer error/damage or the size was way out and htey have a spares etc then they don’t normally offer exchanges or refunds.

    sprite
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  • Profile picture of Nanyou nanuk said 8 months ago ago:

    Thanks for all the replies. It seems an exchange/refund is unlikely so I guess I’ll sell the black one I have and use that money to buy a new hoodie when they restock.

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  • Profile picture of Alucard Alucard said 8 months ago ago:

    @nanuk if you have a black Desmond with eagle hooodie size M, i would buy it from you!
    i got a Size L and the sleeves are too long, ill keep it, but prefer to have a size M.

    sprite
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  • Profile picture of Nanyou nanuk said 8 months ago ago:

    @alucard Perfect! I do have a black Desmond with eagle hoodie size M. However its been worn once and I took the tag off already. If that is fine with you, just tell me where you want me to ship it. Also if you want pictures to see the condition it is in, just tell me and I’ll be more than happy to do so.

    sprite
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  • Profile picture of Alucard Alucard said 8 months ago ago:

    ok, sent you a PM

    sprite
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